Managed Support is a proactive approach to IT management where an external service provider, such as SRG ITERATEs, assumes responsibility for the ongoing monitoring, maintenance, and support of your IT infrastructure. From servers and networks to applications and security, our Managed Support services encompass a wide range of proactive and reactive support activities aimed at keeping your systems running smoothly and securely.

Why Choose Our Managed Support services?

Tailored Experience:

We understand that every organization is unique. That's why we tailor our Managed Support services to meet your specific needs, goals, and budget constraints.

Expertise:

Our team of certified engineers possesses extensive experience and expertise in managing IT infrastructures of all sizes and complexities.

Proactive Approach:

We take a proactive approach to IT management, identifying and addressing issues before they impact your business operations.

Scalability:

Our Managed Support services are scalable and flexible, allowing you to adapt to changing business needs and requirements.

Quality Assurance:

Our stringent selection process ensures that you receive highly qualified professionals with proven expertise. We prioritize quality assurance, cyber security, code reviews, and continuous collaboration to guarantee the excellence of the work delivered. This commitment extends to meeting your criteria for a top-notch managed suppport experience.

Flexible Engagement Models:

Choose from a variety of engagement models, including full-time, part-time, or on-demand resources. We adapt to your workflow, ensuring a harmonious integration of our managed development resources into your existing processes.

Our Managed Support Services

We take a strategic and customer-centric approach to Managed Support, tailored to meet the unique needs and objectives of your organization. Our comprehensive methodology includes:

24/7 Monitoring and Alerting

Proactive monitoring of your IT systems to detect and address issues in real-time. Our team of skilled engineers utilizes advanced monitoring tools and proactive techniques to monitor your IT infrastructure 24/7, identifying and addressing potential issues before they escalate into costly disruptions.

Help Desk Support

Our team of certified engineers possesses extensive experience and expertise in managing IT infrastructures of all sizes and complexities. Hence capable of imparting responsive help desk support for troubleshooting technical issues and expert guidance. Whether it's troubleshooting technical issues, performing routine maintenance tasks, or providing expert advice, our team is available to assist you remotely or on-site, depending on your needs and preferences.

Infrastructure Management

We take a proactive approach to management and maintenance of your servers, networks, and other infrastructure components, identifying and addressing issues before they impact your business operations.

Security & Compliance Management

Security is paramount in today's digital landscape. Our Managed Support services include robust security measures and compliance checks to safeguard your sensitive data and ensure regulatory compliance, with implementation of robust security measures, including antivirus, firewalls, and intrusion detection systems.

Backup and Recovery

We ensure that your systems are up to date with the latest patches, updates, and security fixes, helping to protect your organization against emerging threats and vulnerabilities. We mitigate risks with regular backups and disaster recovery planning to protect your critical data and ensure business continuity.

Performance Optimization

We work tirelessly to optimize the performance of your IT infrastructure, identifying bottlenecks, fine-tuning configurations, and implementing best practices to enhance efficiency and reliability.We fine-tune the configurations and resources to optimize the performance of your IT systems

Technologies We Specialize In:

Our team is proficient in a wide array of software systems and technology stacks, including but not limited to:

Operating Systems

• Windows Server
• Linux
• Unix

Virtualization Technologies

• VMware
• Hyper-V
• VirtualBox

Networking

• Cisco
• Juniper
• Palo Alto Networks

Cloud Platforms

• Amazon Web Services (AWS)
• Microsoft Azure
• Google Cloud Platform

Databases

• Microsoft SQL Server
• MySQL
• PostgreSQL
• MongoDB

Monitoring Tools

• Nagios
• Zabbix
• SolarWinds

Security Solutions

• Cisco ASA
• Fortinet
• Symantec Endpoint Protection

Collaboration Tools

• Microsoft Teams
• Slack
• Zoom

Enterprise Software

• SAP
• Oracle ERP
• Salesforce
• Microsoft Dynamics
• Zoho

Ecommerce solutions

• Shopify
• Magento

Industries We Serve

Our expertise extends across various industries, including:

• Technology and Software
• Finance and Banking
• Healthcare and Life Sciences
• E-commerce and Retail
• Manufacturing and Logistics
• Telecommunications
• Education and E-Learning
• Energy and Utilities
• Media and Entertainment
• Government and Public Sector

How It Works

Consultation:

We begin by understanding your project requirements, objectives, and technical specifications. Our team works closely with you to identify the skills and expertise needed for success.

Resource Matching:

Based on our analysis, we align a dedicated project manager and handpick resources whose skills align with your project's unique demands.

Onboarding and Integration:

We facilitate a smooth onboarding process. Your new team members integrate seamlessly with your existing team, tools, and communication channels.

Collaboration and Reporting:

Benefit from transparent collaboration and regular progress reports. Our project managers ensure that communication flows seamlessly, providing you with insights into the ongoing work, milestones achieved, and future plans.

Geographies Served

We provide services across continents, including key regions in North America, Europe, the Middle East, and Southeast Asia. Some of the countries we serve include:

North America:

• United States
• Canada

Europe:

• United Kingdom
• Germany
• France
• Netherlands
• Spain
• Italy
• Sweden
• Denmark
• Norway
• Finland

Middle East:

• Saudi Arabia
• United Arab Emirates (UAE)
• Qatar
• Oman
• Bahrain
• Kuwait
• Israel

South Asia & Pacific:

• India
• Japan
• Singapore
• Malaysia
• Indonesia
• Thailand
• South Korea

Unlock the Power of Global Talent with SRG ITERATEs

Ensure the stability, security, and performance of your IT infrastructure with SRG ITERATEs Managed Support services. Contact us today to learn more about how we can help you streamline your IT operations and achieve your business objectives.